At Vegan Choice Foods & Herbs, we take great care to ensure that every order reaches you quickly, safely, and in perfect condition. This policy explains how we process, package, and deliver your items.
1. Order Processing
All orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed the next business day.
Once your order is shipped, you will receive a confirmation email containing your tracking number and carrier information.
2. Shipping Rates
Shipping costs are calculated at checkout based on your location, package weight, and selected delivery method.
We strive to provide affordable, reliable options for both local and international customers.
3. Delivery Times
Estimated delivery times:
- Local / Regional Orders: 3-5business days
- International Orders: 7–14 business days
Delivery times are estimates only and may vary depending on customs clearance, carrier delays, or holidays.
4. International Shipping & Customs
We proudly ship worldwide. Please note that:
- International customers are responsible for any customs duties, import taxes, or local fees that may apply.
- Customs procedures may cause additional delays beyond our control.
If your package is held at customs, please contact your local customs office for assistance.
5. Tracking Your Order
Once your order ships, you’ll receive an email or WhatsApp message with your tracking number and a link to follow its progress.
Tracking updates may take up to 48 hours to appear after dispatch.
6. Lost or Delayed Packages
While rare, if your package is delayed or missing, please contact us at support@veganchoicefoods.com with your order number.
We’ll contact the courier and do our best to locate or replace your order.
We are not responsible for delays caused by postal services, weather, or customs, but we will assist wherever possible.
7. Packaging
All orders are packed with care using eco-friendly, recyclable materials.
Herbal products are sealed in air-tight pouches or jars to maintain freshness and quality during transit.
8. Address Accuracy
Please double-check your shipping address at checkout.
We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
9. Contact Us
For shipping questions or special delivery requests, please reach out to us at:
Email: support@veganchoicefoods.com
WhatsApp: +3047747339