At Vegan Choice Foods & Herbs, we take pride in offering natural, wildcrafted, and perishable herbal products carefully prepared and packaged to maintain their freshness and quality.
Because of the nature of our products, all sales are final. However, we are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.
No Returns on Perishable Goods
Due to hygiene, safety, and product integrity, we do not accept returns or exchanges on herbs, sea moss, detox kits, capsules, teas, or any food-based items once they have left our facility.
This policy helps us maintain high quality standards and ensures every customer receives products that are safe, fresh, and uncompromised.
Damaged, Incorrect, or Missing Orders
If you receive an order that is damaged, incorrect, or incomplete, please contact us within 7 days of delivery with:
- Your order number
- A clear photo of the product and packaging
- A short description of the issue
Once reviewed, we will replace the affected item or issue a refund where appropriate.
Email: support@veganchoicefoods.com
WhatsApp: +3047747339
Lost or Delayed Packages
We are not responsible for shipping delays, customs hold-ups, or lost international packages caused by postal or courier services.
If your tracking number shows no movement for an extended period, we’ll assist in contacting the courier to locate or replace your order if possible.
Refunds (If Approved)
- Refunds are granted only in the following cases:
- Duplicate orders made by mistake
- Incorrect items shipped by us
- Orders damaged during shipping
Approved refunds are processed to your original payment method within 5–10 business days.
Customer Satisfaction Promise
Your trust matters to us. If you experience any issue with your order, please reach out.
Our goal is to make sure your experience with Vegan Choice Foods & Herbs is always positive, respectful, and aligned with our commitment to holistic wellness.